The TLK Fusion Public Record: Verified Documentation Addressing Claims by BMBO INC, Lutava, Casey Chavez, and Nick Benavides.

A message from our CEO & Founder

Over the past several months, a former client, Lutava, owned by Casey Chavez and Nick Benavides, has posted negative statements about our company across several public platforms including Better business bureau, Yelp, Reddit, Google Reviews, and Trustpilot. Because these posts have now circulated publicly and have begun impacting our business, we believe it is important to address them directly. The individuals behind these statements are the owners of BMBO Inc., doing business as Lutava, Casey Chavez and her husband Nick Benavides, who also owns a company known as Storm Trooper Coaches. When we first saw these posts, and later received legal correspondence from Lutava, Casey Chavez and Nick Benavides attorney, we immediately became concerned that this situation appeared to be less about resolving a business disagreement and more about attempting to extract money from our company. Frankly, when we opened the demand, via email requesting approximately $143,000, after Lutava, Casey Chavez and Nick Benavides spent just over $20,000 with TLK Fusion, it raised serious concerns for us that this may be an attempted money grab. Because these accusations have now been made publicly across multiple platforms, we believe it is important to respond with facts, documentation, and transparency. Throughout this video we will reference emails, project management communications, recap reports, retailer requests, and deliverables that occurred during this engagement.

Before we continue, I want to address something very important. At TLK Fusion, we strongly support free speech. People have the right to share their experiences, express opinions, and discuss business relationships openly. But there is an important line that must be respected. Free speech does not mean a free pass to publish statements that are false, misleading, or intentionally damaging to another business. When statements cross that line, particularly when they are posted across multiple public platforms like BBB, Yelp, Reddit, Google, and Trustpilot, they can cause real and measurable harm. And that is exactly what has happened here.

One of the claims made publicly by Lutava, Casey Chavez and Nick Benavides is that they repeatedly asked for clarity about the work being performed. The documented record shows something very different. During the engagement between TLK Fusion and Lutava, there were over 180 email exchanges between our team and the client, along with many phone calls discussing strategy, outreach efforts, and updates. In addition to email, we used Basecamp as our primary project management platform, where communication, tasks, and updates were documented and shared with the client. Our team also offered Slack as a real-time communication platform for daily interaction with our team. However, the Slack account that was created for Lutava, Casey Chavez and Nick Benavides was never activated, meaning communication continued primarily through email, Basecamp, and scheduled calls. So the claim that communication was unclear or unavailable does not align with the documented record.

Another claim suggests that documentation of work was not provided. In reality, eight recap reports were delivered to Lutava, Casey Chavez and Nick Benavides over approximately ten months of engagement. These reports summarized outreach activity, retailer communication updates, and strategic progress. In addition to written reports, our team scheduled and held numerous calls with Casey Chavez to review progress and answer questions. Many of which she rescheduled or did not attend.

Public statements from Lutava, Casey Chavez and Nick Benavides suggest that little or no work was performed. The facts show otherwise. First, Lutava engaged our email marketing and content creation programs, and all deliverables associated with that program were completed within the first month of working with us. Second, Lutava engaged our public relations division. Within approximately 45 days, our team secured two public relations placements for the brand. For those familiar with the PR industry, it is widely known that the majority of PR placements typically take at least 90 days or more due to editorial calendars and media lead times. Despite that reality, our team secured two placements within the first 45 days, and all deliverables outlined in our agreement were fulfilled. Additionally regarding the retail program, during the engagement five retailers requested product samples, which is a normal step in the retail buyer evaluation process. These requests were communicated to Lutava, and as the brand is responsible for sending samples directly to retailers, she failed to honor several of these requests despite acknowledging each of them.

Another claim made publicly references a scheduled in-person meeting. Here are the documented facts. During the course of the engagement, Casey Chavez either rescheduled, cancelled, or was late to several scheduled monthly update calls. Regarding the in-office meeting referenced online: The meeting was rescheduled twice by the client. When the meeting ultimately took place, Casey Chavez arrived approximately 35 minutes late. I had personally scheduled 30 minutes on my calendar to meet, but because another meeting immediately followed, I unfortunately had to step into that next commitment. However, Casey Chavez did continue the meeting with our President of Client Relations and our Retail Beauty Director, Melissa. During that meeting, Casey Chavez expressed appreciation for Melissa’s work and personally thanked her.

Now we need to discuss what happened after the engagement ended. During the course of the relationship, Lutava invested just over $20,000 with TLK Fusion. After the relationship concluded, attorneys representing Lutava, Casey Chavez and Nick Benavides sent a demand email seeking approximately $143,000 from our company. When we received that demand, it raised serious concerns. Because when a company spends around $20,000 and then demands seven times that amount in return, it raises the question of whether this is truly about resolving a business disagreement or an attempt to pressure a company into paying money. That is why we have described this situation as an alleged shakedown attempt.

The public narrative also references a court proceeding involving a temporary restraining order. It is true that the court did not grant the emergency TRO request. However, an important part of the judge’s statement has not been widely shared. The judge stated: “There are substantial questions and issues to be addressed by the parties that can and should be heard, if at all, by way of a noticed motion that allows time for more complete and informed briefing.” In other words, the court recognized that the issues involved require proper legal review and full briefing.

Unfortunately, the statements posted by Lutava, Casey Chavez and Nick Benavides across BBB, Yelp, Reddit, Google, and Trustpilot have had a real impact on our FAMILY company. Our business manager has already confirmed that TLK Fusion has experienced a decline in revenue since these posts began appearing online. We have also had current clients question the posting, terminate their agreement, alongside prospective clients who chose not to move forward or discontinue discussions with TLK Fusion after seeing these statements. The financial damage is significant, and the reputational damage is real.

For close to two decades, TLK Fusion has worked with thousands of brands. Like any consulting or brand development firm, not every engagement produces identical outcomes. However, what we will always stand behind is the work performed, the communication provided, and the documentation supporting our efforts. That is why we are presenting these facts publicly. Because transparency matters.

Because of the measurable damage caused by the statements posted by Lutava, Casey Chavez and Nick Benavides, TLK Fusion is currently reviewing the full extent of the financial and reputational harm. Once that review is complete, we intend to continue pursuing legal proceedings. Businesses should be able to operate without being subjected to public pressure campaigns designed to extract money. And TLK Fusion will defend its reputation accordingly. Thank you for taking the time to hear the full story.